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Patient Advice and Liaison Service
Eastern and Coastal Kent PCT
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Policies and procedures

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Policies

The policies developed by NHS Eastern and Coastal Kent can be viewed on the equality and diversity and policy library pages.

 

Complaints

For details how to make a comment, complaint or compliment about the services provided and commissioned by NHS Eastern and Coastal Kent, please go to how to make a complaint.

 

Zero tolerance

The Zero tolerance policy and procedure sets out the framework for tackling incidents of violence against NHS staff, including threats and inappropriate behaviour and language, in support of its staff, and in line with national targets to reduce the incidence of violence against NHS staff.


Data protection

The data protection section explains how we protect your personal health information and why we collect information about you. If you would like to request to see information we hold about you, please go to the Subject Access Request page to find out how.
   

Funding

Policy and operating procedures for dealing with individual funding requests

This document details NHS Eastern and Coastal Kent Policy and operating procedure; in line with the SEC PCT Principles and Guidance for dealing with IFRs and the SEC PCTs Model Policy and Operating Procedures for Dealing with Individual Funding requests.

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